Here you will find the Atlas Ski Co FAQ's section, this information has been built up from over a decade of living, working and operating businesses in the France and Morzine so we hope it is helpful towards your Morzine Ski Holiday. Some information is specific to booking and payments and some more general about the resort and where to find the best burger or beer. 

Booking information

In this section, you will find our Morzine Ski Holiday FAQs regarding Booking information

What deposit is needed to secure the holiday?

If your booking is more than 8 weeks in advance, a 30% non-refundable deposit is required to secure the booking. If your booking falls within 8 weeks, the full amount is required at the time of booking. 
 

When is the final balance due?

The final balance is due 8 weeks before the arrival date. If the booking is made within 8 weeks of the arrival date, the full amount will be payable upon booking.
 

How do I pay?

Payment can be made through our secure online booking system via debit/credit card.
 

Can I pay my final balance early?

Yes, you can pay the final balance earlier. CONTACT US and we will send you a secure payment link.

Do you charge a Damage Deposit?

Yes, there is a damage deposit pre-authorisation of €1000 for Self-catered properties taken upon arrival at the property. No funds are taken at this point, only a pre-authorised amount held against the booking. For more information, please read section C single element bookings of our full T&Cs HERE.

When is your changeover day?

Our change-over day is typically Saturday. However, during Christmas and New Year we do have some alternative changeover days. 

Do you offer short breaks?

Yes. Short breaks can be taken at the Hotel Fleur des Neiges. See more HERE.

Occasionally we are able to offer short breaks at our other properties depending on other bookings, although they would always need to check in or out on our recognised changeover day. If you have a specific date in mind, it’s best to CONTACT US for more information. 

Is it possible to amend/change my booking?

If you need to make any changes to your booking, such as dates, numbers or accommodation, please contact us as soon as possible and we will always try to find a solution for you. For further information on changes, please see our full T&Cs HERE 
 

Can I cancel my booking?

If you need to cancel your booking you must do so in writing to us. No cancellation will take place until we have received and acknowledge confirmation of the cancellation. The booking deposit is non-refundable. Please see our cancellation policy in our Full T&Cs HERE 
 

Are Atlas Ski Co. holidays financially protected?

When you book a catered holiday with Atlas Ski Co your money is also protected as you are insured under the package travel regulation updated in 2018, our private policy is provided by IPP London, who are considered the very best in the game.

Accommodation

In this section you will find FAQs regarding Atlas Ski Co. accommodation, both self-catered and catered.

Are towels and linen included?

Yes we provide all towels and bed linen including tea towels in our self catered accommodation.
 

How do I choose the bedroom setup?

In our catered properties you’ll be prompted when booking to choose which beds / rooms you are taking. Most of our rooms can be set up as doubles or twins. There is a description of each room when booking. If you require a particular set up, please contact us after booking to confirm.

In our self-catered properties, please confirm after booking how you would like rooms to be set up.
 

What should I bring with me?

You’ll need to bring your winter gear for skiing or snowboarding, but outside of that we’d recommend cozy slippers or thick socks for wearing around the chalets, as well as swim gear to enjoy the hot tubs or sauna if your property has one!

Read THIS blog for some more ideas on what to pack.

Does my accommodation have WiFi/Netflix?

Yes! All of our properties, catered or self-catered, have WiFi and smart TVs that you can access your streaming services if you have an account.
 

Do you provide childcare?

Through our relationships in town we are able to offer the best childcare options to your family, whether that’s nannies, nurseries or kids ski school.

Read more about childcare HERE.

Travel and Arrival

In this section, you will find information regarding travel and arrival, for example, check in times.

How do I book airport transfers?

Morzine is only 1h-1h30 from Geneva airport. Through our partner Skiidy Gonzales we are able to offer the most reliable and recognised transfer service in Morzine. After booking your holiday you’ll receive a discount code and link to make your booking with Skiidy Gonzales (you will need flight details before making the booking).

Read more about airport transfers HERE.
 

How do I get to Morzine?

There are several options to get to Geneva - you can either fly, drive or train, and each has it’s own benefits. Check out THIS blog/page for more information on each.

Read THIS blog for more information on travelling to Morzine.

Do I need a car?

Our properties are all centrally located around Morzine, so you will not need a car for getting about the resort. Plus, there are bus services running all winter if needed.
 

Do you have parking facilities?

If you are driving to Morzine, there is parking available at our properties, but as spaces can sometimes be limited, just let us know in advance so we can make arrangements.
 

What time is Check in? And Check out?

Check in is from 3pm and Check out is 10am. If you are arriving before or after this, let us know in advance and we can arrange luggage storage for you.

What do we do when we arrive?

If you are making your own way to the resort (outside of our partners Skiidy Gonzales), just let us know your arrangements in advance so we can have hosts in place to greet you. We understand that delays can happen, so keep us updated if you experience any setbacks and won’t make it as planned. That way we can always be there to greet you and get you checked in as quickly as possible.
 

What happens at check out?

If you’re in one of our self-catered properties, we ask that you strip the beds, remove the rubbish and put the dishwasher on / do any washing up. You’ll receive an information pack with all the details in when you’re checking in. 

How do I get to and from the main lifts?

Our properties are centrally located a few minutes walk to both the Super Morzine lift and Pleney lift. There is also a regular free bus service that can shuttle you to and from lifts throughout the day.
 

Can I ski on arrival and departure day?

If we can make it happen we will! Let us know as far in advance as possible and we will do our best to sort luggage storage so you can maximise your time on the slopes!
 

Other

In this section you'll find FAQs about the town in general and other bits and pieces you might find helpful!

How do I book ski lessons or ski guiding?

If you would like ski lessons or ski guiding (both of which are recommended even for regular skiers), we can help put you in touch with the best ski instructors/guides in town! Prices vary depending on type of lesson (group or individual) and between companies, which is why it’s best to speak directly to the company and see which offers you what you are after, whether it’s backcountry touring, beginner group lessons or something in between as a refresher for regulars. We recommend booking early, especially on peak weeks.

Read more about ski lessons & guiding HERE.
 

What's the difference between the lift pass types?

The Portes du Soleil is a vast ski area, with over 650km of pistes to explore. There are 3 lift pass options for the Portes du Soleil area;

  • A full Portes du Soleil pass will cover the entire region. It’s available for any length of time.
  • A Morzine/Les Gets pass covers the ‘local’ area and is a good option for newer skiers or those happy staying local. It’s available for any length of time.
  • An Avoriaz pass covers the Avoriaz area but is only available separately for 1 or 2 days. It is included in the full Portes du Soleil pass.

 

Read more about lift passes HERE.

What activities are there for non-skiers/snowboarders?

Morzine has a lot happening outside of skiing! It’s a traditional French town and has a lot of local attractions, like ice rinks, indoor swimming pools, and other outdoor activities like snow-shoeing and Ice Hockey. 

Read THIS blog for more non-skier activity ideas.

Do I need Winter Insurance?

Yes, you should have winter insurance before hitting the slopes. Being treated for injuries while on a mountain can be very expensive, as can repatriation to your home country. Most policies also cover loss/theft of equipment. We recommend StaySure for winter insurance. 
 

What are the emergency numbers in France?

All services can be contacted by calling 112 which connects you to a central operator.

To contact each service directly;

AMBULANCE: 15

POLICE: 17

FIRE: 18
 

And most importantly, where’s the best burger in town? And beer?

The team are pretty split on this one, but you can’t go far wrong with Au Bon Coin (bottom of Pleney slope) or O’Chalet in the centre of town. Both have a great selection of beers to accompany them too.

Read THIS blog for more eating recommendations and THIS blog for the best Apres-ski in Morzine & Avoriaz.
 

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